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Complaints and Feedback - Know Your Rights

PCA Families values feedback as a constructive way to reflect on and improve policy and practice.

The team at PCA Families will act fairly and transparently and treat those who provide feedback with dignity, courtesy and respect.  Privacy and confidentiality will be protected

 
Complaints are expressions of dissatisfaction made by people who come into contact with PCA Families programs.
 
Feedback includes praise, suggestions for improvement, comments, compliments, complaints, allegations and thanks.
 
Feedback and complaints can be made to PCA Families by completing the online Feedback and Complaints form here or emailing the CEO at (including a description of the complaint or feedback, details of who it was reported to and your preferred outcomes).
 
Feedback and complaints will be reviewed by the Operations Manager and the CEO.  Complaints will be responded to within 10 working days, or an approximate date of resolution will be advised. If the resolution is unsatisfactory, a further appeal may be lodged by emailing the CEO: Feedback will be used to inform continuous improvement.
 
 

PCA Families Complaints, Feedback and Review policy is provided here .

Support & Services

As the go to organisation for the community, PCA Families delivers individual support and peer support services to permanent care, kinship care and adoptive families, informed by lived experience and research.

Information for Families

Whether you’re a prospective family, a new family or an established family, we have brought together information and resources to help navigate and respond to different stages of your family’s permanent care and adoption journey.

Advocacy

Permanent care, kinship care and adoptive families are an often hidden and under-supported group. They care for some of the most vulnerable children in our community.  We often hear from parents and carers that raising children from permanent care, kinship care and adoption backgrounds is rewarding, but that many families also experience a range of challenges. Families deserve to have their voices heard by those who make decisions on behalf of children.

Support Us

Donations enable PCA Families to deliver high quality programs and advocate with and for children and families.  PCA Families also supports parents and carers to become self-advocates. You can get involved by:

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