Providing education and support to deliver better outcomes for children and families in permanent care and adoption

Intercountry Adoption Tracing and Reunification Service

International Social Service (ISS) Australia is an independent, national not-for-profit organisation with over 50 years’ experience defending children and connecting families across the world. 

ISS Australia offers a range of services for people in need, including: 

  • Intercountry Adoption  Family Support Service (ICAFSS), which is a case management service for anyone affected by intercountry adoption, including adoptees, adoptive parents, and other family members. ICAFSS is federally funded by the Department of Social Services and is offered free of charge for anyone across Australia. It is not time-limited and can be accessed at any point, from prospective adoptive parents onwards. 
  • General Family Tracing and Reunification. 
  • International Parental Child Abduction – Social Work Support.
  • International Parental Child Abduction – Legal Assistance.
  • International Family Mediation.
  • Intercountry Child Welfare and Kinship Care. 
  • and various other services related to intercountry social work.  

ISS Australia is a leader in its field who works with those who are separated by international borders, with an emphasis on the rights and best interests of the child. ISS Australia is part of the international ISS network spanning over 140 countries, based in Geneva, with advisory status at the United Nations. 

All services are provided by qualified professionals skilled in understanding complex intercountry adoption issues. All of ISS Australia’s work is carried out with the utmost respect for the privacy and confidentiality of those with whom we work. To utilise the Intercountry Adoption Family Support Service please contact ISS Australia directly on the numbers below, or go through our partners, Lifeworks, on 1300 543 396. 


Contact International Social Service
Australia-wide phone (local call cost):
1300 657 843


Victorian Office
Level 2, 420-424 William Street
West Melbourne, VIC 3003
T: 03 9614 8755


NSW Office
Suite 501, 80 William Street
Woolloomooloo, NSW 2011
T: (02) 9267 0300

Defending children • connecting families • across the world  


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