Providing education and support to deliver better outcomes for children and families in permanent care and adoption

Parents and Carer Support

Support is offered in a number of ways:
Telephone support

The PCA Families Information Support Service (ISS) responds to phone and email enquiries from the membership and the public on issues of concern to adoption, permanent care, and kinship families. The service primarily offers short term, immediate support and practical information and resourcing.

Please call 03 9020 1833, Monday – Friday, 9am – 5pm (not public holidays); or email 

If your query relates to foster care, please contact the CISS Line at Foster Care Association of Victoria (FCAV) on  03 9416 4292, Monday – Thursday, 9am – 5pm, Friday, 9am – 4.30pm (not on public holidays) or visit 


Support groups and Journal Clubs

We have many forms of support groups.  We have playgroups scattered around Melbourne, see Playgroups below and peer support groups in East Ringwood, Werribee, Collingwood and the Peninsula.  A short article is chosen each month as a way of opening up discussion about a topic of interest. It is a gathering for shared learning – participants listen and talk about some of the challenges of raising children and share insights into different ways of supporting our children as well as support and build friendships with other parents.

Our support groups are friendly and welcoming and are open to all adoptive parents and permanent carers as well as those on the adoption or permanent care waiting list. Each group is unique, offering opportunities to meet, share stories.  PCA Families can also assist if you want to set up a support group in your own neighbourhood.

Collingwood meets on the first Thursday of each month from 8:00 – 9.30pm (except January) at the Collingwood Library, 11 Stanton Street, Abotsford. Check calendar for dates. 

Bendigo meets every quarter at Bendigo Library, 259 Hargreaves St, Bendigo.  Check calendar for dates, times and venue. 

Shepparton meets every quarter at Shepparton Library, 41-42 Mauringi St, Shepparton. Check calendar for dates and time. 

Morwell meets every quarter at Morwell Library, 63-65 Elgin St, Morwell.  Check calendar for dates and time. 

Ballarat meets every quarter at Ballarat Library, 178 Doveton St, North Ballarat. Check calendar for dates and time. 

Horsham meets every quarter at Wimmera Regional Library Corporation, 28 McLachlan St, Horsham. Check calendar for dates and time. 

See calendar for more details and dates



Playgroups offer parents and carers an opportunity to develop networks, and to share information while the children have fun.  If you are thinking of setting up a playgroup in your area, PCA Families can assist.  Please click here for more information.

Northern suburbs

"All Ways Playgroup", Permanent Care, Local and Intercountry Adoption Support Group
Jika Jika Community Centre
Oldis Gardens site, East Street, Northcote
Meets first Thursday of the month including school holidays from 10.00am - 12.00noon
Contact: Tara Gooding, Mob: 0438 827 344, Email: OR
              Bernadette O'Brien, Mob: 0414 295 508, Email:

Bayside Suburbs

Permanent Care, Local and Intercountry Adoption Support Group
Meet Sunday December 6 at Bicentennial Park, Scotch Parade Chelsea from 11am - 4pm.  BYO drinks, meat and/or a plate to share.
Contact: Jenny on Mob: 0415 410 614, email: or Sandra Mob: 0412 550 85 for dates, time and venue

Regional - Greater Western

Little Owls Playgroup for Grandparents and Carers
Darley Baptist Church, Holts Lane, Bacchus Marsh
Every Monday (during school term)
10.00am - 12.00pm
Contact: Jade Moerenhout Tel: 03 5366 7100 or email


Intercountry Adoption Family Support Service

The Intercountry Adoption Family Support Service is a free, independent, nation-wide service, that provides post placement support to families formed by intercountry adoption, including expatriate adoptions, as well as support to couples and individuals engaged in the intercountry adoption process. Support is also provided to adult intercountry adoptees.

The service provides counselling support, education and information and support services to assist with a range of issues and challenges including:

 Practical and emotional support to prepare couples and individuals for the assessment process, as well as support post placement

  • Support in planning for and meeting your adopted child
  • Support in dealing with the impact of the process on you and your relationships
  • Help with managing the transition from a couple to parents
  • Support for you and your child in managing challenging behaviours (at any age)
  • Assistance and guidance in navigating supports and services for you and your child
  • Support and understanding for challenges during your child’s teenage years

The Intercountry Adoption Family Support Service is delivered by LifeWorks in partnership with International Social Service Australia and is funded by the Federal Department of Social Services. The service is available for free to people who fall into any of the following categories:

  • Couples, families or individuals who have placed an application for adoption with their state department and are going through the assessment process
  • Couples, families or individuals who have completed an intercountry adoption (post placement)
  • Couples, families or individuals who have adopted a child while living overseas and have returned to live in Australia with the child
  • Children, teenagers and adults who have been adopted from overseas

The Intercountry Adoption Family Support Service is provided free of charge, regardless of what support you require (information, relationship counselling, counselling for your child). 

Call 1300 543 396 or email to speak with the Intercountry Adoption Support Coordinator who will help identify what type of support you may want to access and refer you onto the appropriate Information and Support Worker or Counsellor in your local area or state.

For more information, visit  


Camps for children

There are many camps for your children to attend during school holidays. Children that attend camps are given an exciting week making great memories. Memories that build their self-image, memories that allow them to smile, memories that give them hope that life is meant for living.  To view camp dates, please click here


Family Days

We understand how important it is for adoptive, kinship, and permanent care families to be able to meet with other families to share their experiences. Our family days bring families together, providing children and parents with a day of fun. See our Calendar of Events for the next family day.