Providing education and support to deliver better outcomes for children and families in permanent care and adoption

Parents and Carer Support

Support is offered in a number of ways:
Telephone support

The PCA Families responds to phone and email enquiries on issues of concern to adoption, permanent care, and kinship families. The service primarily offers short term, immediate support and practical information and resourcing.

Please call 03 9020 1833, Monday – Friday, 9am – 5pm (except public holidays); or email 

If your query relates to foster care, please contact Foster Care Association of Victoria (FCAV) on  03 9416 4292, Monday – Thursday, 9am – 5pm, Friday, 9am – 4.30pm (except public holidays) or visit 


Support groups and Journal Clubs

We have many forms of support groups; 

Journal Club is where a short article is chosen each month as a way of opening up discussion about a topic of interest. It is a gathering for shared learning – participants listen and talk about some of the challenges of raising children and share insights into different ways of supporting our children as well as support and build friendships with other parents.

Our support groups are friendly and welcoming and are open to all adoptive parents and permanent carers as well as those in waiting. Each group is unique, offering opportunities to meet and share stories.  

Collingwood meets on the first Thursday of each month from 8:00 – 9.30pm (except January) at the Collingwood Library, 11 Stanton Street, Abbotsford. Check calendar for dates. 


Playgroups offer parents and carers an opportunity to develop networks, and to share information while the children have fun.  If you are thinking of setting up a playgroup in your area, PCA Families can assist.  Please click here for more information.

Northern suburbs

"All Ways Playgroup", Permanent Care, Local and Intercountry Adoption Support Group
Jika Jika Community Centre
Oldis Gardens site, East Street, Northcote
Meets first Thursday of the month including school holidays from 10.00am - 12.00noon
Contact: Shae Baxter, Mob: 0430 085 455, Email:        

Regional - Greater Western

Little Owls Playgroup for Grandparents and Carers
Darley Baptist Church, Holts Lane, Bacchus Marsh
Every Monday (during school term)
10.00am - 12.00pm
Contact: Jade Moerenhout Tel: 03 5366 7100 or email


Intercountry Adoption Family Support Service

The path to adopting a child from overseas can be both a rewarding and challenging experience. There are many points along the journey where issues can arise and support from a professional who understands intercountry adoption can make all the difference.

The Intercountry Adoption Family Support Service is delivered by Relationship Matters. It is a free, independent, nation-wide service, which provides post adoption support to families formed by intercountry adoption, including expatriate adoptions, as well as support to couples and individuals engaged in the intercountry adoption process. Support is also provided to intercountry adopted children, teens and adults.

The service provides counselling support and information and support services to assist with a range of issues and challenges including:

  • Practical and emotional support to prepare couples and individuals for the assessment process, as well as support post placement
  • Support in planning for and meeting your adopted child
  • Support in dealing with the impact of the process on you and your relationships
  • Help with managing the transition from a couple to parents
  • Support for you and your child in managing challenging behaviours (at any age)
  • Assistance and guidance in navigating supports and services for you and your child
  • Support and understanding for challenges during your child’s teenage years
  • Support with unique challenges faced by intercountry adopted adults. 

Who can access the service?

The service is available to a range of people who have experienced intercountry adoption or are an intercountry adoptee. If you fall into any of the following categories, then you can access the service free of charge:

  • Couples, families or individuals who have placed an application for adoption with their state department and are going through the assessment process
  • Couples, families or individuals who have completed an intercountry adoption (post adoption)
  • Couples, families or individuals who have adopted a child while living overseas and have returned to live in Australia with the child
  • Children, teenagers and adults who have been adopted from overseas.

How to contact the service

Call 1300 543 396 or email to speak to a member of the Intercountry Adoption Support Team. They will help in identifying what type of support you may want to access and refer you onto our Information and Support Worker or a Counsellor in your local area or State.


Intercountry Adoptive Support Groups

You can view the various groups by visiting


Camps for children

There are many camps for your children to attend during school holidays. Children that attend camps are given an exciting week making great memories. Memories that build their self-image, memories that allow them to smile, memories that give them hope that life is meant for living.  To view camp dates, please click here


Family Days

We understand how important it is for adoptive, kinship, and permanent care families to be able to meet with other families to share their experiences. Our family days bring families together, providing children and parents with a day of fun. See our Calendar of Events for the next family day. 

We need your help

Donate Now

Donations enable PCA Families to continue to deliver high quality programs in support of the home-based care and adoption community. Donations over $2.00 are tax-deductible.