Providing education and support to deliver better outcomes for children and families in permanent care and adoption

Current Vacancies

Job Vacancies

Client Services Officer part-time  

The purpose of the position is to provide administrative support to staff and the Program Lead to ensure the smooth running of operational services. The role has a primary focus on supporting the administration of the flexible funding program, including timely follow-ups with clients and suppliers about information needed to meet program requirements. The role will provide support to staff to troubleshoot administrative issues related to client work, including on Client Relationship Management (CRM) systems.


  • Provide support to staff and Program Lead in relation to flexible funding applications, including following up documentation and uploading applications. 
  • Provide client-related financial support including following up client-related accounts payable and receivables. 
  • Manage weekly staff rostering for helpline services. 
  • Ensure that document management related to service delivery including archiving is effective.
  • Provide administrative support to staff in regard to troubleshooting, e.g. CRMs (both internal and external systems).
  • Provide administration support, including data collection functions, to Program Lead in relation to service delivery reporting, quality management, service development and service marketing. 
  • Timely, accurate recording of administration related activities on the relevant CRM.
  • In consultation with staff, regularly source values-aligning and trauma-informed resources for PCA Families’ social media communication channels, and in consultation with the CEO post on and moderate social media accounts on behalf of the organisation. 
  • Ensure website has up-to-date information about PCA Families’ services.


  • Certificate in Business Administration or a relevant qualification (desirable) 

To read the positiong description, click here.  To apply for the position via seek, click here.


Student placements

The Permanent Care and Adoptive Families provides placement opportunities for tertiary students seeking to complete field placements or experiential learning placements.  Students have the opportunity to actively participate in a range of projects, programs and services undertaken by PCA Families to respond to the needs of our members.  Students are sought from a range of discipline areas, spanning social services, social planning and policy, youth affairs, community development and ranging all the way to marketing, communication, business and computer studies.

How to apply

Contact PCA Families at or on telephone (03) 9020 1833.

Placement length and confirmation
PCA Families is able to consider tertiary placements of any length.  Placements will be considered in the context of PCA Families’s relevant needs.  Students will be contacted regarding their placement application within a week of its receipt.

Designated staff within PCA Families will be responsible for the supervision of students, in accordance with PCA Families’s policies and procedures.

All placements are based at the offices of the Permanent Care and Adoptive Families in Collingwood, Victoria.


We need your help

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Donations enable PCA Families to continue to deliver high quality programs in support of the home-based care and adoption community. Donations over $2.00 are tax-deductible.