Providing education and support to deliver better outcomes for children and families in permanent care and adoption

Current Vacancies

Advocacy and Support Advisor - part time 

The purpose of the position is to provide information, support, advocacy and referral services to Victorian permanent carers, adoptive parents, kinship carers and foster carers transitioning to permanent care.

This is a state-wide service and primarily a phone-based role. The Advocacy and Support Advisor role works in a strengths-based, culturally competent and trauma-informed manner whilst maintaining a child-centred, family-focused approach and ensuring that the wellbeing, safety and best interests of children and young people remains paramount. The role requires the ability to adopt a holistic approach when working with families to ensure the needs of children and young people are met. Services are provided on a short-term basis and families that are identified as requiring longer term support are assisted to access services that can meet those needs. 

The role is also responsible for supporting families to access flexible funding, including undertaking assessments against the guidelines set by the funding body and administrative requirements. 


  • Record and maintain client related case notes and documentation on customer relationship management systems (CRMs) in a timely and accurate manner.
  • Participate in regular supervision, reflective practice and annual performance reviews.
  • Actively participate in team meetings, forums and professional development.
  • Identify and report risk issues affecting children, families and/or the organisation to line manager in a timely manner, and if unavailable the CEO, in a timely manner, and work collaboratively to mitigate those risks in accordance with agency policies and procedures..
  • Ensure all funding, legal and statutory requirements are met including those related to serious incidents, reportable conduct, and mandatory child safety reporting and case practice requirements.
  • Actively participate in policy, procedure and program development, including contributing to program innovation, developing relevant material and collecting data and statistics as required.
  • Provide input to organisation-wide activities related to external communications, membership engagement, advocacy and fundraising/business development.
  • Support planning and/or delivery of caregiver and professional training services and/or internal peer support groups, as required.
  • Undertake other portfolio and project responsibilities, as required 


Bachelor level Social Work, Psychology or Social Science degree or equivalent (required)

To read the position description, click here.  To apply for the position via seek, click here.


Client Services Officer - part-time  

The purpose of the position is to provide administrative support to staff and the Program Lead to ensure the smooth running of operational services. The role has a primary focus on supporting the administration of the flexible funding program, including timely follow-ups with clients and suppliers about information needed to meet program requirements. The role will provide support to staff to troubleshoot administrative issues related to client work, including on Client Relationship Management (CRM) systems.


  • Provide support to staff and Program Lead in relation to flexible funding applications, including following up documentation and uploading applications. 
  • Provide client-related financial support including following up client-related accounts payable and receivables. 
  • Manage weekly staff rostering for helpline services. 
  • Ensure that document management related to service delivery including archiving is effective.
  • Provide administrative support to staff in regard to troubleshooting, e.g. CRMs (both internal and external systems).
  • Provide administration support, including data collection functions, to Program Lead in relation to service delivery reporting, quality management, service development and service marketing. 
  • Timely, accurate recording of administration related activities on the relevant CRM.
  • In consultation with staff, regularly source values-aligning and trauma-informed resources for PCA Families’ social media communication channels, and in consultation with the CEO post on and moderate social media accounts on behalf of the organisation. 
  • Ensure website has up-to-date information about PCA Families’ services.


  • Certificate in Business Administration or a relevant qualification (desirable) 

To read the position description, click here.  To apply for the position via seek, click here.


Student placements

The Permanent Care and Adoptive Families provides placement opportunities for tertiary students seeking to complete field placements or experiential learning placements.  Students have the opportunity to actively participate in a range of projects, programs and services undertaken by PCA Families to respond to the needs of our members.  Students are sought from a range of discipline areas, spanning social services, social planning and policy, youth affairs, community development and ranging all the way to marketing, communication, business and computer studies.

How to apply

Contact PCA Families at or on telephone (03) 9020 1833.

Placement length and confirmation
PCA Families is able to consider tertiary placements of any length.  Placements will be considered in the context of PCA Families’s relevant needs.  Students will be contacted regarding their placement application within a week of its receipt.

Designated staff within PCA Families will be responsible for the supervision of students, in accordance with PCA Families’s policies and procedures.

All placements are based at the offices of the Permanent Care and Adoptive Families in Collingwood, Victoria.


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Donations enable PCA Families to continue to deliver high quality programs in support of the home-based care and adoption community. Donations over $2.00 are tax-deductible.